Journey Mapping

Design and Planning activity which maps out governance-related activities, milestones and touch points across three main ‘’Horizons’’ of reference (short, mid and long term).

Purpose within the REFLOW journey: Supporting the pilot partners in a clear definition and elaboration of an ambitious roadmap that goes beyond the end of the Reflow project. This activity also helps pilots in relying upon a visual roadmap, to facilitate dialogue and conversation with local partners and stakeholders.

Core output(s): Journey Map(s)

Main tool(s): Journey Diagrams, Visuals