Journey Mapping
Design and Planning activity which maps out governance-related activities, milestones and touch points across three main ‘’Horizons’’ of reference (short, mid and long term).
Purpose within the REFLOW journey: Supporting the pilot partners in a clear definition and elaboration of an ambitious roadmap that goes beyond the end of the Reflow project. This activity also helps pilots in relying upon a visual roadmap, to facilitate dialogue and conversation with local partners and stakeholders.
Core output(s): Journey Map(s)
Main tool(s): Journey Diagrams, Visuals
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